Help Desk

NEED HELP?

Tech Issues? Emails for all technology issues, requests, invoices and inquiries.

 

Parents Email: Onlinehelp@cherrycreekacademy.org
Students Email: Helpdesk@cherrycreekacademy.org

Troubleshooting Step-by-step Google Documents

• HELP page within your Chromebook - Fix A Problem on your own.
• Clear Browser Cache/Cookies - Helps with Chrome Browser issues.
• Reset Chromebook Account - Helps poor Chromebook device performance.
• Reset Battery - Helps when Chromebook is not turning on.
• How to Take Screenshots on a Chromebook  - Partial/full-screen screenshots can help to provide troubleshooting help.
• Change Google Meet Video Settings - Helps with lag and slowness.
• Enable Flash on a website - Helps troubleshoot a website not displaying correctly.
• Taking a Picture/Video on a Chromebook - How to access the photo and video features.
• Mic or Camera not working - Troubleshooting the microphone and camera on a Chromebook.
• Securly Blocked Website Allow Request - Securly Blocked Website Request
• All students should log out and restart their Chromebooks at least twice a week.